How it works
Astragentic revolutionizes customer service by creating an intelligent network of AI agents that work together seamlessly. Simply describe your support processes, and watch as Astragentic generates the exact Starflows needed to handle customer inquiries, manage tickets, and resolve issues automatically.
Customer Service Challenges Solved
Customer service teams face mounting pressure to deliver faster, personalized support at scale. Traditional automation falls short because it can't adapt to unique situations or access the right information at the right time. Astragentic changes this paradigm completely.
24/7 Support Without Staffing Costs
Provide round-the-clock support without expanding your team or using inflexible chatbots.
Consistent Quality With Every Interaction
Eliminate human error and mood variations while maintaining a personalized touch.
Instant Response Times
Respond to customers immediately, 24/7, without queues or wait times.
Scale Effortlessly
Handle 10x the volume without 10x the headcount or cost.
How Astragentic Transforms Customer Service
Describe Your Support Process
Simply explain how your customer service should work - what kinds of questions you get, where customer information is stored, and how you'd like issues handled.
Astragentic Generates Custom Starflows
The system automatically creates specialized Starflows for different parts of your support process - from understanding customer inquiries to accessing knowledge bases to updating tickets.
Modular Components Work Together
These Starflows intelligently call upon each other, creating a network of specialized agents that handle different aspects of customer service. They can access your systems, databases, and content to provide accurate answers.
Continuous Improvement
Your customer service Starflows learn from each interaction and can be updated or extended with new capabilities. They evolve with your business without requiring technical expertise.
Intelligent Inquiry Handling
Starflows doesn't just answer preset questions – it understands context, sentiment, and intent to provide appropriate responses.
- Natural language understanding for customer inquiries
- Context-aware responses that reference previous conversations
- Sentiment analysis to adjust tone and escalation needs
Seamless Systems Integration
Unlike isolated chatbots, Starflows can work directly with all your existing customer service tools.
- Create and update tickets in your existing help desk
- Pull customer data from your CRM for personalized service
- Access product databases for accurate technical support
Intelligent Escalation
Know when to solve a problem automatically and when to bring in human expertise.
- Smart detection of complex issues requiring human attention
- Full conversation context provided to human agents
- Customizable escalation rules based on your priorities
Customer Service in Action
Here is how you right now could use Astragentic for customer service:
Generate an Intelligent Ticket Router
A Starflow that continuously monitors your support system via API, analyzes new incoming tickets using natural language processing to categorize by urgency level and topic area, automatically assigns tickets to the most appropriate agent based on their expertise tags and current workload, and sends immediate priority notifications via email or Slack for urgent customer issues.
Generate a Support Knowledge Base Assistant
A Starflow that accepts customer queries as input, performs comprehensive searches across your documentation repository, previous resolved tickets database, and internal knowledge bases, synthesizes relevant information from multiple sources into a coherent answer, and outputs a professionally formatted response with source citations and relevant documentation links that support agents can review and send to customers.
Get Started in Minutes
Implementing Astragentic for your customer service is simpler than you might think:
Describe Your Process
Tell Astragentic about your customer service workflows, common questions, and systems.
Connect Your Systems
Provide access to your help desk, CRM, or knowledge base (optional).
Go Live
Test, refine, and deploy your customer service Starflows across your channels.